General conditions of Sale
SELLER IDENTIFICATION
The products on the Briconow.com website are marketed by Palumbo Srl (P.I.: 03917590758) with registered office in Seclì (Le) at via Largo Stazione n. 12, owner of the registered trademark Briconow.com - hereinafter also referred to as the "Seller".
ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
2.1 - The contract stipulated between Briconow.com and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Briconow.com. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below.
2.2 - If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these conditions general sales rules, in compliance with the provisions of the articles. 50 and following of Legislative Decree 206/05.
2.3 – Purchases of the products are not intended for persons under the age of eighteen (18) (or in any case minors according to the law of their country). Users who have not reached the required age cannot proceed with registration and subscription to the services on the site. If the Seller becomes aware of the fact that the User is not eighteen (18) years old or the legal age of majority in their country, the Seller will immediately cancel the User's registration or subscription and will stop providing the Services. .
2.4 - Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance, even partial, of an order.
PURCHASE METHODS
3.1 - The Customer can only purchase the products present in the electronic catalog of the site https://www.briconow.com/ at the time of placing the order, as described in the relevant information sheets. It is understood that the image accompanying the descriptive sheet of a product may not be perfectly representative of its characteristics but may differ in colour, size and accessory products present in the figure. All supporting information is intended as simple generic information material, not referable to the actual characteristics of a single product.
3.2 – To purchase the Products, the Customer must (i) insert the selected Products into the "Cart" by clicking on the appropriate button, (ii) fill in the order proposal, (iii) select the payment method, (iv ) accept the General Conditions and (v) transmit the order proposal to the Seller via the Site.
3.3 - The transmission of the order proposal constitutes a purchase proposal relating to the selected Products, governed by these General Conditions and binding for the Customer, without prejudice to the right of withdrawal. The transmission of the order proposal by the Customer entails the latter's obligation to pay the price of the Products ordered.
3.4 – Before forwarding the order proposal, the Customer has the possibility to make any corrections/modifications to the data entered by following the specific procedure indicated on the Site (by way of example and not exhaustively, the Customer has the right to modify the quantity of Products that you intend to purchase by adding or deleting one or more Products from the "Cart").
3.5 - Correct receipt of the order is confirmed by Briconow.com by means of a response via e-mail, sent to the e-mail address communicated by the Customer. This confirmation message will contain the Date and Time of execution of the order and an Order Number, to be used in any further communication with Briconow.com. The message presents all the data entered by the Customer who undertakes to verify its correctness and promptly communicate any corrections, using customer service.
3.6 – The order proposal and the Customer's data will be kept by the Seller for the period of time required by current legislation, as described in the Privacy Policy.
3.7 - In the event of non-acceptance of the order, Briconow.com guarantees timely communication to the Customer. In this case, no amount will be owed by the Customer to the Seller.
TERMS OF PAYMENT
4.1 - Advance bank transfer: the payment method by advance bank transfer provides that the order will be processed only after payment has been made by the Customer and Briconow.com has received the bank transfer. The data to make the transfer are
DELIVERY METHODS AND COSTS
5.1 - For each order placed on the site https://www.briconow.com/, Briconow.com issues an invoice accompanying the material shipped. For issuing the invoice, the information provided by the Customer at the time of the order is valid. After issuing the invoice it will not be possible to make changes to it.
5.2 - Delivery costs, if any, are borne by the Customer and are clearly stated when placing the order. Nothing more is owed by the Customer than the order total. However, in the event of repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the courier will charge and collect the accrued storage costs upon delivery of the goods.
5.3 - No responsibility can be attributed to Briconow.com in the event of a delay in processing the order or delivering what was ordered.
5.4 - Delivery of what is ordered is intended to be curbside.
Upon delivery of the goods by the courier, the Customer is required to check:
- that the number of packages delivered corresponds to what is indicated in the accompanying invoice;
- that the packaging is intact, not damaged, wet or otherwise altered, including the closing materials (adhesive tape or metal straps).
Any damage to the packaging and/or to the product or the mismatch in the number of packages or indications must be immediately reported by placing a WRITTEN CONTROL RESERVE (SPECIFYING THE REASON FOR THE RESERVE, e.g. "punctured packaging", "crushed packaging" , etc.) on the courier's delivery note. Once the courier document has been signed, the Customer will not be able to make any objections regarding the external characteristics of what was delivered.
Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, according to the methods set out in this document.
5.5 - In the event of failure to collect the material in stock at the courier's warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the ordered items will be returned to the Briconow warehouses .com. Briconow.com will charge the customer for shipping, return, storage and any accessories costs in the event of non-delivery.
RIGHT OF WITHDRAWAL
6.1 - Pursuant to articles. 64 and following of Legislative Decree 206/05, if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a reference in the order form of VAT number), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty within 14 (fourteen) days from the date on which he physically takes possession of the Products or, in the case of split delivery, from the day on which the customer physically takes possession of the last Product.
6.2 - To exercise this right, the customer, within 10 working days from the date of receipt of the goods, must send a communication by registered letter with return receipt to the following address: Palumbo Srl, Largo Stazione 12, 73050 Seclì (Le) or by sending a certified email communication to: [email protected], which highlights the Customer's intention to exercise the right of withdrawal; this communication must contain the following information: (i) indication of the Products for which the Customer wishes to exercise the right of withdrawal; (ii) order number and (iii) if the Customer paid for the Products by bank transfer, the Customer's IBAN code to which the refund must be made.
The return shipping address will be communicated by our operators.
An operator of Briconow.com. will arrange an appointment with the Customer for the collection of the goods at the customer's home via a courier sent by Briconow.com. The Customer will not pay anything for the return of the product, with the exception of shipping costs relating to delivery and those for returning the goods (except as otherwise provided in the specific product sheet). Briconow.com will also proceed, within 14 days of the return of the goods, to re-credit the amount after having verified the integrity of the goods and retaining only the amount of the delivery and return shipping costs. The credit will take place in the same terms as the payment (Paypal/b.b.).
For the purposes of expiry of the 30 day period, the goods are considered returned when they are delivered to the courier. The goods must be returned intact, complete with all their parts and in the original packaging (envelopes and packages), kept and possibly used according to normal diligence, without there being any signs of wear or dirt. Withdrawal will not be permitted in cases where the products have been assembled, used and/or show signs of silicone coating.
6.3 - The right of withdrawal is however subject to the following conditions:
- the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g. accessories, attached software, etc...);
- the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc...); to limit damage to the original packaging, we recommend placing it in a second box, on which to affix the label provided by Briconow.com, showing the RMA number (return authorization code); In all cases, affixing labels or adhesive tapes directly to the original packaging of the product should be avoided;
- the shipment, until receipt is certified in our warehouse, is under the complete responsibility of the Customer;
- in the event of damage to the goods during transport by the customer, Briconow.com will notify the Customer of the incident (within 5 working days of receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier from chosen by him and obtain reimbursement of the value of the property (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the withdrawal request;
- Briconow.com is not responsible in any way for damage or theft/loss of goods returned with shipments paid by the Customer;
- upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the package and/or the original packaging are damaged, Briconow.com will deduct a percentage from the refund due, in any case not exceeding 20% of the same, as a contribution to the restoration costs.
6.4 - The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Briconow.com ascertains:
- non-diligent use of the goods which has compromised their integrity, or the use of any consumables;
- the lack of the external packaging and/or the original internal packaging;
- the absence of integral elements of the product (accessories, cables, manuals, parts, etc.);
- damage to the product for reasons other than its transport.
In the event of forfeiture of the right of withdrawal, the goods will remain at the Briconow.com headquarters available to the Customer for collection at his expense.
GUARANTEES
All products sold by Briconow.com are covered by the manufacturer's conventional warranty and by the 24-month warranty for defects of conformity, pursuant to Legislative Decree 206/05. To benefit from warranty assistance, the Customer must keep the invoice.
7.1 - The 24-month warranty pursuant to Legislative Decree 206/05 applies to the product that presents a lack of conformity, provided that the product itself is used correctly, in compliance with its intended use and as provided in the attached technical documentation. This guarantee is reserved for the private consumer (natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number reference in the order form). In the event of a lack of conformity, Briconow.com will restore the conformity of the product through complete replacement, at no cost to the Customer, until the contract is terminated.
7.2 - In the event that, for any reason, it is not able to return to its Customer a product under warranty (restored or replaced), Briconow.com may proceed at its own discretion to refund the amount paid taking into account the use of the good or to replace it with a product of equal or superior characteristics.
7.3 - The total or partial replacement times of the product depend exclusively on the manufacturer's policies and no responsibility can be attributed to Briconow.com for any delays in carrying out repairs or replacements.
7.4 - In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc. ); to limit damage to the original packaging, we recommend placing it in a second box; In all cases, affixing labels or adhesive tapes directly to the original packaging of the product should be avoided. The Customer will be provided with a product return authorization number (RMA) which must be indicated on the outside of the packaging, following the instructions provided directly in the relevant authorization email.
7.5 – Any complaint relating to the purchase of products must be brought to the attention of the seller by email to the following email address: [email protected]
7.6 – The clauses contained in this contract are considered accepted by the Customer at the time of purchase of the products. The aforementioned clauses do not, in any case, give the Customer the right to issue negative feedback. Any proposition of the same will give the Seller the right to take legal action to protect its interests.
JURISDICTION
8.1 - Applicable law The sales contract between the Customer and Palumbo S.r.l. is understood to be concluded in Italy and regulated by Italian law. For the resolution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference court of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Lecce.
PRIVACY
9.1 - The personal data requested when placing the order are collected and processed in order to satisfy the express requests of the Customer. Briconow.com guarantees its Customers compliance with the legislation regarding the processing of personal data, governed by the Privacy Code referred to in Legislative Decree no. 196 of 06.30.2003 and subsequent amendments and additions as well as in compliance with the dictates of EU Regulation 679/2016 (GDPR).
Before uploading or providing personal data on the site, please carefully read the privacy policy of Palumbo Srl regarding the protection of personal data available here.
It is specified that the Data Controller is Palumbo S.r.l. (P.I.: 03917590758), in the person of the legal representative pro tempore and sole director, Mr. Fabio Palumbo, with registered office in Seclì (Le) at via Largo Stazione n. 12.